Refund Policy

Last Updated: February 2026

Introduction/Purpose

This Refund Policy outlines the terms and conditions under which refunds may be issued for purchases made on domain. It aims to ensure transparency and fairness while providing maximum legal protection to vutowmevo in compliance with applicable laws in Portugal.

Scope and Applicability

This policy applies to all transactions conducted through domain. By making a purchase, you agree to be bound by this Refund Policy. If you do not agree with the terms outlined herein, please refrain from making any purchases.

Definitions

  • Refund: A return of funds to the original payment method used for the purchase.
  • Customer: Any individual or entity that purchases products or services from domain.
  • Product: Any item or service offered for sale on domain.

Main Policy Content

1. Refund Eligibility

Refunds may be granted under the following circumstances:

  • The product is defective or damaged upon receipt.
  • The product does not match the description provided on domain.
  • The product was not delivered within the specified timeframe.

Refund requests must be made within 14 days of receiving the product. After this period, no refunds will be issued.

2. Refund Process

To initiate a refund, customers must:

  1. Contact vutowmevo via email at mail@vutowmevo.sbs or phone at +351 911 208-9575.
  2. Provide proof of purchase, including order number and date of purchase.
  3. Describe the reason for the refund request.

Upon receipt of the refund request, vutowmevo will review the request and notify the customer of the approval or rejection of the refund within 7 business days.

3. Refund Method

If approved, refunds will be processed using the original payment method. Customers can expect to receive their refund within 14 business days after approval.

User Rights and Obligations

Customers have the right to:

  • Request a refund in accordance with this policy.
  • Receive clear communication regarding the status of their refund request.

Customers are obligated to:

  • Provide accurate information when submitting a refund request.
  • Return any defective or incorrect products as instructed by domain.

Limitations and Disclaimers

vutowmevo reserves the right to refuse a refund if:

  • The refund request is made after the 14-day period.
  • The product has been used or altered in any way.
  • The product was purchased on sale or as a final sale item.

In no event shall vutowmevo be liable for any indirect, incidental, or consequential damages arising from the sale of products or the refund process.

Data Protection/Security

All personal data collected during the refund process will be handled in accordance with our Privacy Policy. vutowmevo is committed to protecting your privacy and ensuring the security of your personal information.

Changes to Policy

vutowmevo reserves the right to modify this Refund Policy at any time. Any changes will be effective immediately upon posting on domain. Continued use of the site following any changes constitutes acceptance of the new terms.

Contact Information

If you have any questions or concerns regarding this Refund Policy, please contact us at:

Company: vutowmevo
Phone: +351 911 208-9575
Email: mail@vutowmevo.sbs
Address: **Lisbon Business Center, Avenida da Liberdade, 123, Floor 5, Office 501, Lisbon, 1250-140, Portugal**

Governing Law and Jurisdiction

This Refund Policy shall be governed by and construed in accordance with the laws of Portugal. Any disputes arising from this policy shall be subject to the exclusive jurisdiction of the courts of Portugal.